Privacy Policy

Introduction

Mitigateway values the privacy of our users, and this Privacy Policy outlines how we collect, use, disclose, and protect user information. We retain the right to modify this Privacy Policy at any time and for any reason. We recommend regularly reviewing this Privacy Policy to stay informed about updates.

Company Information

Mitigateway focuses on reviewing property claims and property losses as well as associated services. We extend these services to various entities, such as insurance companies and other business clients such as brokers, or agents involved in providing insurance coverage, issuing policies, or overseeing claim payments that we handle under their instructions as a vendor. It’s important to note that the privacy notice of the specific company – whether it’s the insurance company, business client, or another third-party entity – will be applicable as we process your data on their behalf. Please make sure to read their privacy notice and avoid relying solely on this one.

Collection of your Information

The information we may collect includes:

Anonymous Information

We monitor visitor activity on our website by utilizing IP addresses and implementing temporary cookies to track user sessions. This information is valuable for supporting the dynamic aspects of our site. Importantly, this data is not linked in any manner to personal information such as names or addresses. The user’s identity remains anonymous when utilizing this type of information.

Contact Information

Should a visitor complete our Request for Information form on the site, the provided information will solely be utilized to establish contact with Mitigateway.

Third-Party Privacy Policies

It’s important to note that when accessing other websites through ours, they may collect personally identifiable information about you. The privacy practices of those third-party websites linked to Mitigateway’s site are not addressed in this privacy statement.

Disclosure of your Information

Your information may be disclosed as follows:

• Service Providers: Your Personal Data may be shared with service providers handling various functions on our behalf. These functions include information technology services, cloud computing, web hosting, document management, debt collection, recruitment, background checks, and credit references. These services pertain to our products and Services, encompassing billing and payment functions.

• Business Partners: Third parties, such as customers, reinsurance companies, brokers, or other insurance intermediaries, may have access to Personal Data in the context of insurance transactions or the Services we provide. This includes independent claims handlers, appointed representatives, authorized vendor repair shops, and other claims-related entities.

• Acquisition and Similar Transactions: In the event of a merger, reorganization, liquidation, dissolution, bankruptcy, or asset sale, Personal Data may be transferred without explicit consent as part of the assets involved in the transaction.

• In Response to Legal Process or Defending Legal Claims: Personal Data may be disclosed in response to legal requirements, court orders, subpoenas, or other legal processes. This includes actions deemed necessary for compliance with the law, responding to requests from regulators, law enforcement, or public authorities, and preventing, investigating, or addressing illegal activities or potential threats to rights, property, or safety.

• Professional Advisors: Personal Data may be shared with insurers, underwriters, actuaries, claims handlers, investigators, surveyors, loss adjusters/assessors, accident investigators, risk advisors, pension providers or trustees, banks, lenders, health professionals, and other professional advisors. These entities may require access to such information to provide operational or other support on our behalf.

• With Your Consent or at Your Direction: Periodically, we may inquire if you wish to share your information with unaffiliated third parties not covered elsewhere in this Privacy Notice.

Personal Data Retention

We retain and utilize your Personal Data for a duration necessary to fulfill the purposes for its collection, in accordance with our business and client contractual requirements, legal obligations, and other relevant business or commercial purposes outlined in this Privacy Notice.

We undertake reasonable measures to delete collected Personal Data under the following circumstances: (1) when there is a legal obligation to do so, (2) when the information no longer serves a purpose, or (3) upon your request to delete your Personal Data—unless such deletion would violate our existing legal, regulatory, dispute resolution, contractual, or similar obligations. We may also opt to delete your Personal Data if we perceive it as incomplete, inaccurate, or if its continued storage contradicts our legal obligations or business objectives. Upon deletion, your Personal Data is removed from active servers and databases; however, it may persist in our archives when practical constraints prevent immediate deletion.

Your Choices & Rights

If you wish to manage, change, limit, or delete your Personal Data, feel free to reach out to us with your requests. In situations where we possess your Personal Data through a client, such as during the processing of a claim, we may need to forward your request to our client for a response. If this is the case, we will inform you accordingly.

• Right of Access: In accordance with most privacy laws, you have the right to be informed about or obtain a copy of the Personal Data we process regarding you.

• Right of Rectification: If you believe your information is inaccurate or if it undergoes changes, please contact us for correction.

• Right to Erasure: Under certain circumstances, you can request the deletion of your Personal Data.

• Right to Restrict Processing: You have the right to limit the processing of your Personal Data when (1) its accuracy is contested, allowing time for verification; (2) processing is unlawful, and you request restriction instead of deletion; (3) we no longer need the data, but you require it for legal claims; or (4) you object to processing pending resolution of the objection.

• Right to Portability: You can request your data in a portable, commonly-used, machine-readable format.

• Right to Object: In specific situations, you can object to the processing of your Personal Data when it is necessary for public interest, our Legitimate Interests, or the Legitimate Interests of others. You also have the right to object when Personal Data is processed for direct marketing or scientific/historical research or statistical purposes.

• Right to Withdraw Consent: If you have given consent for the collection, processing, and transfer of your Personal Data, you may have the right to fully or partially withdraw your consent, effective from that point onward.

Children’s Privacy

Our Sites and Services are designed for adults who have reached the age of majority in their place of residence. Accordingly, we do not knowingly collect personally identifiable information from individuals under the age of 18. If we become aware that we have unintentionally collected Personal Data from a child under the age of 18 without parental or legal guardian consent, we will take prompt measures to cease collecting that information and delete it. If you are a parent or guardian of a child under 18 years old and believe that your child has provided us with Personal Data, please get in touch with us.

Emails and Communications

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by contacting us using the contact information provided below each marketing email.

Contact Us

If you have questions or comments about this Privacy Policy, please contact Mitigateway, Inc.